Jive 3.0: bridging, bookmarks, videos, and more!

March 10th, 2009 by Gia Lyons Leave a reply »

OMG, I’ve had to keep quiet about this for TWO WHOLE MONTHS, people. Do you know how hard that is? God.

Here we go.

Jive Social Business Software (notice there’s no Clearspace in that phrase? Yep, it’s gone) is HERE, BABY! First, let’s understand what Jive is trying to do for the corporate world:

UPDATE: You can download this video as a .mov file and reuse.

If you got all teary-eyed when the the big “SOCIAL Again” showed up, totally ping me in Twitter. This is the whole reason I became a freakin’ Lotus Notes instructor and developer back in the mid-’90s. To make work SOCIAL again. And now, my personal revolution continues with the best social business software evar!

Ok. Now for some deets.

First, go sign up for our April 9th webinar to hear from our customers Nike, Cisco, and Forrester’s Jeremiah Owyang. While you’re at it, sign up for the March 19 Jive SBS 3.0 demo.

What’s New?

Bridging (aka “How’s the weather outside?”)

Here’s something you haven’t seen before. What if your marketing peeps could log into their internal social environment, and see their colleagues’ stuff, PLUS – get this – see what’s going on in your external community? You know, the one where your customers are yapping about your products and services, or are talking about stuff you care about. Yep. That’s bridging. No need to log into multiple communities anymore.

Social Bookmarks (aka “Where was that again?”)

We have it now. Hooray! Oh, and in addition to the usual bookmarklet on your browser bar, we’ve made it stoopid-simple to bookmark Jive content. It’s in the Action Widget:

Video (aka “Your Own Built-In YouTube”)

You want to upload videos? Done. Are they stored in the Jive database? Nope. (We’re not that dumb, y’all.) Contact Jive for how to buy – you’ll love it, I promise.

Analytics (aka “What are people doing?”)

Oh, you want metrics? How about a huge data warehouse of captured user behavior? You’ll finally be able to see who is downloading what document how many times, who is connecting to whom (and who isn’t), and countless other points of data. We’ve kitted up the most common metrics into an Adoption Dashboard, tailored for community leaders so that they can answer that constant question, “how’s your community doing?” at a moment’s notice. And, you can export this stuff to Excel, Access, Cognos, Crystal Reports, Business Objects – whatever floats your reporting boat.

Insights (aka “What are people saying and feeling?”)

You want to know how your customers feel about your brand? Or maybe how your employees feel about your company’s latest benefits change? Then you’ll want to check out the new Jive 3.0 Insights module.

Custom Content Types (aka “You want fries with that?”)

And for you developer geeks out there, we’ve made it ridiculously easy now to create your own content types. You want to create a custom “Idea” content type? Do it. You want to add a custom photo content type? Do it.

What Else Is New?

We dropped “Clearspace” as a brand, and we’re leading the way in the new Social Business Software category with Jive SBS 3.0.

We’ve also kitted up our Foundation capabilities with one or more of the new Modules, plus professional services and strategic consulting (that would be where I fit in), into solutions that target specific business needs:

I spend most of my time helping customers with Jive SBS for Employee Engagement, natch.

So, go try out Jive SBS 3.0 and let us know what you think. We’re listening.

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5 comments

  1. Gia Lyons says:

    TOTALLY forgot: If you want to see the rocket we launched (for real) to commemorate this new direction, go fan the Jive Software Facebook page: http://www.facebook.com/home.php#/pages/Jive-Software/45392841915

  2. Ric says:

    Gia – nice work keeping quiet! A couple of questions: I couldn’t easily find an explanation of what is included in the “foundation” (in fact this post is the first mention of I’ve seen); and are the “solutions” a bit prescriptive, perhaps denying an emergent pattern of use? And how do I get components of two or more solutions?

    I need to check out upgrading from v2.x as well …

    It DOES look pretty good, though, and I’m real happy to see social bookmarking!

  3. Gia Lyons says:

    Hey Ric! Check out the marketecture slide on Oliver’s blog post: http://blogs.zdnet.com/collaboration/?p=388. If you’re subscription is current, you’re licensed for Foundation. Everything else is extra (but you’ll be surprised at how inexpensive the modules and Centers are). Just contact Jive Software to get details.

    The solutions are not as prescriptive as it sounds – very flexible, in fact, and we routinely mix and match elements to fit your needs. No worries!

  4. Scott says:

    Overall I am impressed, however the centers escape me. I may not be the sharpest knife in the drawer, but statements like:

    There are now four application centers: Innovation, Employee Engagement, Marketing & Sales and Customer Support. Jive SBS 3.0 provides a significant new bridge application that aims to link internal employee collaboration with external partner and customer communities within a single application suite.

    …leaves me wondering if the first half of that para relates to the second, and if so how. Also, looking at the markitecture chart you referenced, and that was presented at the demo this morning, I wonder how modules and centers relate. I am sure there is some rosetta stone, but I am a bit confused.

  5. Gia Lyons says:

    The Centers are packages that contain the Foundation capabilities, plus one or more Modules, plus professional technical services, plus strategic consulting.

    The actual code is found in Foundation and the modules, and any customizations created by professional services. For another perspective, see this: http://derekdemoro.wordpress.com/2009/03/13/social-business-software-from-a-tech-guy/